Contract Specialist

About the role

The Contract Specialist handles the contract administration process for all APAC and Europe contracts and ensures compliance with the contract process across the supported business units, such as Sales, Deal Hub, Consulting, Conferences and others. The role works closely with the Contract Manager and supports a remote team.

Key responsibilities

• Process incoming requests from departments such as Sales, Operations Management, Controller, Deal Hub, Corporate Pricing, Contracts Negotiators, Corporate Legal, Consulting, Conferences, Client Compliance and others.
• Manage the team Outlook inbox, prioritizing emails by urgency and importance once approvals are received.
• Manage all incoming Master and Order Agreements for 100% compliance, including inputting metadata into systems (e.g. Apttus), comparing documents, confirming approvals, processing signatures and uploading them to systems.
• Ensure signing authority for order agreements and full compliance with the legal empowerment matrix.
• Ensure compliance with Gartner corporate policy on document administration, including approval of non-standard items such as legal term changes, non-standard statements of work, pricing and billing terms.
• Carry out ad hoc projects requested by business needs and prepare communications with the global Contracts Department, Client Financial Services and Sales teams.
• Support the Contract Manager in giving first-line support to Sales on contract issues and escalate to senior staff when needed.
• Collaborate with global managers and teams to improve processes, and work fairly and collaboratively with remote team members.

Required profile

• Bachelor's degree or equivalent.
• 2-4 years of experience dealing with contract matters, client legal and procurement departments and the Sales organization.
• Client-facing experience with commercial awareness and strong English (written and verbal).
• Ability to work within a remote team; multinational company experience preferred.
• Strong work ethic, integrity and adaptability, with a sense of urgency for the business.

Required skills

• Proficiency in department systems and document retrieval systems; Salesforce experience is beneficial.
• Data analysis (Excel or other tools) and advanced Microsoft Word.
• Strong understanding of contracts.
• Public speaking, organization, prioritization and problem-solving.