Team Leader Denmark - Sales & Collections

About the role

Bank Di Mare Limited, a private credit institution licensed and regulated by the Malta Financial Services Authority, is looking for an experienced people leader to head its Denmark Sales and Collections team (fewer than 10 agents). The role suits someone who enjoys hands-on leadership, customer care, performance management and building effective local market processes. Danish language skills are an advantage, but strong leadership profiles without them are also considered.

Key responsibilities

• Lead, coach and develop the Denmark Sales and Collections team with a focus on performance, quality and customer experience.
• Drive sales performance, customer onboarding and document verification in line with the Bank's policies and procedures.
• Own key sales and collections KPIs, including conversion rates, default rates, customer contact quality and collections outcomes.
• Support the development and execution of collections strategies while ensuring fair, compliant and customer-focused treatment.
• Monitor daily activity, targets and deadlines and act where needed to improve results.
• Collaborate closely with other Bank departments and uphold the Code of Ethics and compliance standards.

Required profile

• Fluent in English and Danish; an EU passport is required.
• Previous leadership experience, ideally in sales, collections, customer service, financial services or a performance-driven environment.
• Ability to motivate, coach and manage a small team across sales and collections.
• Commercial mindset with an understanding of KPIs, targets and performance follow-up.
• Customer-oriented approach, able to handle sensitive situations professionally.

Required skills

• Good computer skills, including Microsoft Office for Windows.
• Experience with customer databases is an advantage.

What we offer

• A competitive pay and benefits package.
• Opportunities for growth and development.
• An inclusive, multicultural workplace with offices in several countries.