Store Manager - Columbia (The Point)

About the role

Hudson Group, an international retailer and distributor active in sport and fashion wear, is hiring a Store Manager for its Columbia store at The Point in Malta. The position is full-time, based in the store and reports to the Retail Operations Manager. The main objective is to oversee all operations so that customers receive swift and polite service, sales are enhanced and the brand's reputation is upheld.

Key responsibilities

• Carry out actions raised on productivity reports and act on customer complaints, queries, needs and suggestions
• Adhere to brand guidelines, collection planning and visual merchandising (VM) standards
• Manage the store budget covering sales, payroll and operational costs
• Communicate feedback on buying trends and missed opportunities to the brand
• Deliver day-to-day training on customer service and store operations, and own staff appraisals
• Recruit and select staff according to brand guidelines and headcount, create rosters and ensure accurate timesheet reporting
• Ensure the outlet is well maintained, that stock is correctly priced and displayed, and that security measures are in place
• Support Sales Assistants with equipment and products and coordinate working areas and product specialisations
• Direct reports include Assistant Store Manager, Senior Sales Assistants, Sales Assistants, Stock Room Keeper and In Store Visual Merchandiser

Required profile

• At least 2 years' experience in a retail store, ideally in a supervisory or leadership role
• Knowledge of financial and customer service principles
• Sales-driven with a good understanding of KPIs such as top-line sales, conversion rates, labour costs, mystery shopper ratings and stock loss
• Business acumen to make commercial decisions
• Flexibility to work in shifts

Required skills

• Proficiency in MS Office
• Leadership, organisational and interpersonal skills
• Strong communication and feedback with the team and key HQ departments