Head Office Receptionist

About the role

db Group, Malta's leading hospitality and leisure operator, is looking for a Receptionist for its Head Office in Mriehel. You will be the main point of contact for visitors, clients and employees, representing the company's welcoming and professional image and helping office operations run smoothly.

Key responsibilities

• Greet and welcome visitors warmly and professionally
• Answer and redirect incoming calls to the right departments or people
• Notify employees of visitor arrivals and help them get assistance
• Act as a contact for client, vendor and employee enquiries, giving accurate information
• Coordinate couriers and handle incoming and outgoing mail and packages
• Handle inquiries and requests promptly and professionally
• Relay messages between internal teams and keep the reception area tidy and organised
• Help with administrative tasks such as data entry, filing, sorting and distributing mail, appointment scheduling and office supplies
• Monitor building access, sign visitors in and follow protocols
• Provide administrative support to other departments as needed

Required profile

• Excellent interpersonal and communication skills, friendly and professional manner
• Strong organisational and multitasking abilities, with meticulous attention to detail
• Ability to stay calm under pressure and handle difficult situations tactfully
• Prior experience in a receptionist or customer service role preferred
• Good verbal and written English and Maltese

Required skills

• Basic MS Office skills (Word, Excel, Outlook)
• Ability to prioritise and handle several tasks at once

What we offer

• Private health insurance
• On-site staff canteen with free hot drinks and kitchen facilities
• Discounts across group restaurants, outlets and partner brands
• Training and development opportunities
• Internal mobility across hotels, restaurants and retail concepts