Client Relationship Executive (Chinese Speaking)

About the role

A recruitment agency is recruiting, on behalf of its client in the advisory industry, a Chinese-speaking Client Relationship Executive for AIMS International Malta. The role delivers personalised service to High Net Worth international clients, direct or referred by introducers, and coordinates their residency, citizenship and other relocation services in Malta. It is a full-time, on-premises position with a salary of €24,000 to €40,000.

Key responsibilities

• Act as the main point of contact for assigned direct or introduced clients, keeping communication consistent and professional.
• Coordinate with introducers and, when needed, with their assistants or PAs so that client needs and instructions are addressed promptly.
• Manage a portfolio of High Net Worth clients seeking relocation, residency, citizenship or other services in Malta.
• Meet and greet clients during their visits to Malta, and assist with accommodation bookings, transportation and other ad hoc requests.
• Arrange biometrics appointments and accompany clients to the relevant authorities where required.
• Occasionally represent the client at local or international events and conferences.
• Prepare, review and file client forms, applications and supporting documentation, and liaise with government authorities and internal departments.
• Support the preparation of Letters of Engagement, rent agreements and related documents.
• Work with the Senior Client Relationship Executive, Operations and Finance teams, track client milestones and deadlines, and provide translation or interpretation in Chinese.

Required profile

• Bachelor's degree in Business, Finance, Management or a related field.
• Minimum 2 years' experience in a client-facing role, ideally in immigration, relocation or professional services.
• Excellent command of English and fluency in spoken and written Chinese.
• Experience in corporate compliance or document processing is an advantage.

Required skills

• Strong interpersonal and communication skills, with cultural awareness and tact.
• Excellent organisational and time-management abilities.
• Professional, client-focused attitude with a solutions-oriented mindset.
• Ability to work independently, handle confidential information discreetly and travel for company representation when necessary.