Front-desk Receptionist & Administrative Assistant

About the role

A recruitment consultant is seeking a Front-desk Receptionist and Administrative Assistant for a client in the manufacturing sector, based in the Southern Region of Malta near Birzebbuga. The position is full time, on premises, with working hours of 8:00 AM to 5:30 PM and a 6-month probation period. The salary is stated as 18,000 EUR gross per year.

Key responsibilities

• Handle customer queries and complaints received by call, email, WhatsApp and social media, resolving them directly or forwarding them to the relevant department, and record complaints in the central ticketing system
• Provide first-level support in product registration and placement reports for importers and producers
• Assist the Logistics Coordinator with bag collection records, label preparation and app registration help
• Support partner companies by calls, emails and on-site visits, and assist with urgent escalations
• Provide general office administration support and manage office supply stocks and orders
• Distribute and post mail, maintain a visitor call log and coordinate visitors to the plant, including school visits
• Coordinate the use of the training room, meeting room and board room, organise board meetings and board of directors visits, and provide personal assistance to the CEO and other executives

Required profile

• Fluency in both Maltese and English is a must
• Solid knowledge of office procedures
• Previous experience in administration and/or customer care is considered an asset

Required skills

• Office management software such as MS Office (specifically MS Excel and MS Word)
• Strong organisation, attention to detail and written and verbal communication skills