Head Waiter - Cruise Ship Dining Service

About the role

MSC Cruises is looking for a Head Waiter to lead the dining service in its main restaurant on a cruise ship. The Head Waiter ensures every guest feels welcome and valued, oversees the smooth and efficient service of dishes, guides the team of waiters and maintains the highest standards of dining service.

Key responsibilities

• Manage and train a team of servers and organise the flow of service
• Ensure each meal service is executed correctly so that guests are satisfied and loyal to the cruise line
• Create a warm, professional atmosphere and deliver service with speed, precision and a smile
• Work closely with other departments to ensure seamless service

Required profile

• At least two years as a restaurant manager in a 5-star hotel or as a Head Waiter on a cruise ship
• Proven experience as a Head Waiter or in a similar position, preferably in the cruise industry or upscale restaurants
• Excellent English, with additional languages highly requested
• Energetic, approachable and guest-oriented personality
• Ability to thrive in a high-pressure environment, flexible and adaptable

Required skills

• Team leadership and excellent communication skills
• Attention to detail
• Team-oriented mindset