Customer Experience Advisor

About the role

LeoVegas is seeking enthusiastic Customer Experience Advisors to be the welcoming face and voice for its customers. You will engage with customers via email, live chat and phone, ensuring a fantastic experience while collaborating with internal teams such as Payments, Fraud, Safer Gambling and CRM.

Key responsibilities

• Communicate clearly and concisely with customers through live chat, email and phone.
• Listen to inquiries, resolve problems effectively and adhere to policies.
• Handle complaints with empathy, turning negative experiences into positive outcomes.

Required profile

• Ability to work independently while contributing to the team culture.
• Fluent in spoken and written English; additional languages like Dutch are a plus.
• Enthusiastic, self‑motivated team player with strong oral and written communication.
• Excellent organisational and time‑management abilities.

What we offer

• Hybrid work policy.
• 4 weeks of Workation (terms apply).
• Well‑being allowance.
• Private health insurance.
• Discounts across retailers, gyms, bars & restaurants.
• Employee assistance program.