Junior Customer Service Agent (Finnish Speaking)

About the role

Immense Group is looking for a native Finnish speaker to join its customer support team. You will be the first point of contact for players, providing assistance via live chat, email and phone while ensuring a high‑quality experience.

Key responsibilities

• Handle player inquiries through live chat, email and phone, delivering timely and professional solutions.
• Provide information about products, site policies, promotions and support Safer Gambling initiatives.
• Update customer accounts with relevant details and collaborate with fraud, payments and AML teams.

Required profile

• Native Finnish speaker with C1‑level English (spoken and written).
• Flexible to work shifts (day, afternoon, night) and able to stay calm under pressure.
• Strong organisational skills, punctuality and attention to detail.

What we offer

• Private health insurance and a wellness allowance up to €300 per year.
• Fresh breakfast and lunch prepared daily, saving up to €3,000 annually.
• Birthday leave, team‑building events and a relocation package to Malta (flight + two weeks accommodation).
• Performance bonus up to 10% of base salary paid quarterly.