HR Officer – Employee Relations & Recruitment

About the role

We are seeking an HR Officer to act as the primary point of contact for employee queries and HR matters, ensuring timely and compliant resolutions. You will manage the full recruitment cycle, onboarding, and employee lifecycle processes within a dynamic CSP environment.

Key responsibilities

• Serve as the first point of contact for employee queries, providing solutions in line with company policies.
• Oversee employee engagement, termination, and the complete recruitment process, including job postings, screening, reference checks, contract issuance, and work permit applications.
• Coordinate onboarding activities such as contract preparation, induction programmes, and probation reviews.
• Maintain accurate, confidential HR records and documentation.
• Develop and draft HR policies, procedures, and best practices.
• Submit employee information to relevant authorities and liaise with payroll to ensure timely updates.
• Support performance appraisal processes, KPI setting, and reviews.
• Conduct training needs analysis and coordinate internal and external training, including CPD programmes for regulated professionals.
• Assist in planning and delivering employee engagement, wellness, and team‑building initiatives.
• Prepare HR reports and workforce analytics for management and board meetings.
• Assist the HR Manager with employee complaints and conflict resolution.

Required profile

• Minimum A‑Level education.
• At least 1 year of experience in a similar HR role.
• Knowledge of Maltese employment law and experience liaising with Maltese entities.
• Excellent written and spoken English communication skills.
• Strong interpersonal abilities to manage sensitive and confidential situations.
• Highly organised with strong time‑management and attention to detail.
• Ability to work autonomously, under pressure and meet tight deadlines.
• Proficient with the MS Office Suite.

Required skills

• MS Office Suite

What we offer

• Attractive remuneration package and clear progression plan.
• Hybrid working model with flexible hours.
• Early Friday closures (office closes at 2 pm).
• Birthday leave, family‑focused culture, and health insurance.
• Free parking, industry event attendance, and regular team‑building activities.
• Corporate discounts, mental‑health workshops, study leave, and sponsorships.
• On‑the‑job training and mentoring from industry professionals.