Front Office Agent – Hotel Reception

About the role

We are looking for a Front Office Agent to join our team at Rosselli AX Privilege. The successful candidate will be the first point of contact for guests, delivering a warm welcome and ensuring smooth check‑in and check‑out experiences.

Key responsibilities

• Handle guest check‑in and check‑out procedures efficiently.
• Maintain a clean, organised, and welcoming reception area.
• Provide information on hotel services, amenities, and local attractions.
• Notify relevant departments of any maintenance or service issues.
• Adhere to health, safety, and privacy regulations.
• Respond promptly to guest requests and concerns.
• Track guest feedback and suggest service improvements.

Required profile

• Minimum 2 years experience in a similar front‑office role, preferably in a 5‑star or Forbes Travel Guide‑rated hotel.
• Strong written and verbal communication skills.
• Fluent in English; additional languages are a plus.
• Professional, friendly demeanor with a focus on guest satisfaction.

Required skills

• Proficiency with office equipment.
• Experience using reservation systems.