Front Office Agent – Hotel Reception

About the role

We are looking for a Front Office Agent to join the team at Rosselli AX Privilege. The successful candidate will be the first point of contact for guests, delivering a warm welcome and ensuring smooth check‑in and check‑out experiences while supporting the overall operation of the reception area.

Key responsibilities

• Manage guest check‑in and check‑out procedures efficiently.
• Maintain a clean, organised, and welcoming reception and lobby.
• Provide information on hotel services, amenities, and local attractions.
• Communicate any maintenance or room issues to the relevant departments promptly.
• Handle guest inquiries, requests, and concerns with professionalism and courtesy.
• Track guest feedback and suggest improvements to service standards.
• Ensure compliance with health, safety, sanitation, and privacy regulations.

Required profile

• Minimum 2 years of experience as a Front Office Agent or similar role in a 5‑star or Forbes Travel Guide‑rated hotel.
• Strong written and verbal communication skills in English; additional languages are a plus.
• Friendly, professional demeanor with a focus on guest satisfaction.
• Ability to resolve guest issues efficiently and maintain confidentiality.

Required skills

• Proficiency with office equipment.
• Experience using reservation and property management systems.