Front Desk Staff – Front Office Agent

About the role

Hyatt Centric Malta is looking for an enthusiastic Front Office Agent to join its five‑star Front Office team. You will be the first point of contact for guests, ensuring a warm welcome and smooth check‑in and check‑out experience while upholding the brand’s high service standards.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle reservations.
• Respond promptly to guest inquiries, requests, and concerns.
• Provide accurate information about hotel facilities, services, and local attractions.
• Process payments, manage guest accounts, and perform administrative tasks.
• Coordinate with other hotel departments to fulfill guest needs.
• Address guest feedback and resolve issues in a timely manner.

Required profile

• Previous experience in front office, reception, guest services, or hospitality is preferred.
• Excellent verbal and written communication skills in English; French and Italian are an asset.
• Strong organizational and multitasking abilities.
• Flexibility to work shifts, including weekends and public holidays.

Required skills

• Proficiency with Microsoft Office applications.
• Experience using hotel management systems.

What we offer

• Opportunity to work in a globally recognized five‑star Hyatt property.
• Career growth and professional development within an international brand.
• A supportive, diverse, and inspiring hospitality environment.