Training Manager – Hard Rock Hotel Malta

About the role

Hard Rock Hotel Malta is looking for an experienced, passionate and dynamic Training Manager to lead the hotel's learning and development initiatives. The successful candidate will make sure that all Team Members understand, embrace and consistently deliver the Hard Rock experience, in line with brand standards and culture.

Key responsibilities

• Develop, implement and manage the annual training and development plan in line with operational needs and brand standards.
• Ensure Team Members understand the brand values, culture, service philosophy and guest experience expectations.
• Lead and coordinate brand training programmes and mandatory brand initiatives, and deliver sessions on brand culture, guest service, leadership, communication and operational standards.
• Organise and oversee induction and onboarding training for new Team Members.
• Work with Heads of Department to identify training needs, skills gaps and development opportunities.
• Ensure compliance with mandatory training requirements such as health and safety, company policies and legislation.
• Maintain accurate training records, attendance, certifications and completion rates, and evaluate training effectiveness.
• Support leadership development, succession planning and internal career progression, and prepare training reports and KPIs for management and the corporate brand.
• Liaise with Hard Rock corporate training teams and support departments in improving guest satisfaction through training.

Required profile

• Minimum of 3 years' experience as a Training Manager, preferably in a luxury hotel or internationally recognised hospitality brand.
• Proven experience developing, coordinating and delivering training in a hospitality setting, including induction, leadership and departmental development programmes.
• Previous experience in a Hard Rock property or delivering Hard Rock brand training is a strong advantage.
• Excellent presentation, facilitation, coaching and public speaking skills, and the ability to motivate Team Members at all levels.
• Strong planning, administrative and leadership skills, and ability to work independently and collaborate with Heads of Department and senior management.
• Currently residing in Malta or holding a valid EU passport.

Required skills

• Proficiency in Microsoft Office.
• Experience with learning management systems or HR platforms.
• Excellent command of written and spoken English.

What we offer

• Full-time employment within an established hospitality group.
• A dynamic, supportive and professional working environment.
• Opportunities for professional development and career progression.
• The chance to play a key role in developing and inspiring the team in a luxury lifestyle hotel under an internationally recognised brand.