Senior Sales Manager

About the role

The Kempinski hotel in Malta (Gozo) is looking for a Senior Sales Manager to achieve and exceed hotel revenue targets through proactive account management, strategic prospecting and market expansion within assigned account bases and geographic territories. The role reports directly to the Director of Sales and supports revenue optimisation and team development.

Key responsibilities

• Support the Director of Sales in managing the Sales Team, step in during the Director's absence, and represent the department at meetings, calls, client appointments and industry events
• Help define, execute and monitor the annual sales action plan and assist with annual budget preparation
• Manage key accounts on an assigned base or area, maximising revenue and fair market share against competitors
• Proactively prospect new corporate, group and leisure accounts, including in European markets
• Oversee client contracting with SMART techniques, follow up tentative bookings and convert them promptly
• Plan and represent the hotel at trade shows, sales blitzes, workshops and fam trips, conduct site inspections and client entertaining, and cross-sell other properties in the Kempinski network
• Maintain knowledge of competitors, rates and sales statistics, document sales actions in SFA (S&C), and keep contact records updated in the OPERA database
• Work within the departmental cost budget, take part in the Duty Manager rotation, and follow corporate SOPs and fire, hygiene, health and safety policies

Required profile

• University degree
• Minimum 5 years of experience in a 4/5 star hotel
• Eligible for a working permit in Malta
• Excellent English, spoken and written; local language and an additional language are beneficial
• Identifies with Kempinski core values: people-oriented, entrepreneurial, straightforward, patient and diplomatic, with strong organisational and problem-solving skills

Required skills

• Sales and negotiation skills
• Knowledge of food production and service procedures
• Microsoft Office (Excel, PowerPoint, Word)
• OPERA Cloud and Sales & Catering