Product Support & Enablement Engineer

About the role

We are seeking a mid‑level Product Support & Enablement Engineer to provide Tier 2 technical support and remote installation/commissioning assistance for automated electromechanical systems. The role combines hands‑on troubleshooting with the creation of documentation and training for external technicians.

Key responsibilities

• Deliver Tier 2 technical support for electromechanical and embedded systems.
• Perform remote installation, commissioning, and diagnostics for automated equipment.
• Develop and maintain technical documentation and training materials.
• Train and certify external technicians on system operation and maintenance.
• Analyse recurring failures and propose corrective actions.
• Test software releases before field deployment.

Required profile

• 3–6 years of experience with electromechanical or embedded systems.
• Background in remote diagnostics, field service, or technical support.
• Strong organisational, documentation, and customer‑facing communication skills.
• Fluent English; French is a plus.

Required skills

• Electromechanical systems
• Embedded systems
• Remote diagnostics
• Field service
• Technical support
• Linux
• Networking protocols
• Scripting
• Mechatronics
• Software testing

What we offer

• Salary €30,000–€35,000 net per year.
• Medical insurance.
• Standard working hours: Monday to Friday, 9:00–18:00.