Customer Support Agent – 6‑Month Fixed‑Term

About the role

You will be the front‑line representative for Multiple’s iGaming brands, handling player queries via email and live chat during operational hours. This six‑month fixed‑term position focuses on delivering high‑quality customer service and ensuring a seamless player experience across multiple platforms.

Key responsibilities

• Provide prompt, professional support to players through live chat and email.
• Monitor and act on customer feedback to drive product and service improvements.
• Collaborate with Fraud, Payments, and Compliance teams when necessary.
• Ensure smooth handovers and communication across shifts and departments.
• Maintain accurate documentation of interactions and ongoing cases.
• Escalate issues efficiently and act as a liaison between customers and internal teams.

Required profile

• Previous customer‑facing experience in the iGaming industry (mandatory).
• Fluent written and spoken English.
• Strong customer‑service orientation with excellent communication and problem‑solving abilities.
• Ability to work both independently and as part of a team in a fast‑paced environment.
• Flexible to work rotating schedules covering morning, mid, and evening shifts.

Required skills

• Experience with customer support platforms such as Zendesk or similar ticketing systems.