Store Manager - Sports Direct Qormi

About the role

Hudson Group, an international retailer and distributor active in sport and fashion wear, is hiring a Store Manager for its Sports Direct Qormi outlet in Malta. The role reports to the Retail Operations Manager and works full time inside the store. The main objective is to oversee all operations needed for the store to run smoothly, delivering swift and polite service to customers while upholding the brand's reputation.

Key responsibilities

• Carry out actions raised on productivity reports from retail operations and country banners, and handle customer complaints and queries effectively
• Adhere to brand guidelines and collection planning, and report customer buying trends and missed opportunities to the brand
• Manage the store budget covering sales, payroll and operational costs
• Recruit and select staff according to brand guidelines and allocated headcount, create rosters, and ensure accurate timesheet reporting
• Deliver day-to-day training on customer service and store operations, own staff appraisals, and ensure all assigned training is completed
• Coordinate staff by setting working areas, product specialisations and rosters, and ensure VM guidelines are followed
• Keep the outlet well maintained, ensure sales assistants have the right equipment and products, and check that items are defect-free, correctly displayed and priced
• Ensure security measures are in place and functioning, and report any issues
• Direct reports include an Assistant Store Manager, Senior Sales Assistants, Sales Assistants, Stock Room Keeper and In Store Visual Merchandiser

Required profile

• At least 2 years' experience in a retail store, ideally in a supervisory or leadership role
• Flexibility to work in shifts
• Sales-driven mindset with a good understanding of KPIs and business acumen to make commercial decisions

Required skills

• Familiarity with financial and customer service principles
• Proficiency in MS Office
• Leadership, organisational, interpersonal and communication skills, and problem-solving attitude