RVM Monitoring Agent (CCTV) – South of Malta

About the role

A recruitment consultant is seeking, on behalf of a client in the manufacturing sector, a full-time RVM Monitoring Agent (CCTV) based near Birzebbuga. The role supports the Logistics Coordinator and a Manager by overseeing key elements of the supply chain, such as RVM uptime, waste collection and non-operational machines, and minimising downtime and disruption. It is a shift-based position (Day, Night, Rest, Off) with a base salary of €18,000 plus shift allowance.

Key responsibilities

• Monitor RVM performance and ensure maximum uptime, using CCTV cameras
• Track and address errors through the VM portal and log them accurately and on time
• Oversee waste collection data and vehicle tracking, and ensure maintenance and waste collection contracts are fulfilled
• Escalate and follow up with maintenance contractors and waste collectors to resolve issues quickly
• Maintain RVM cleanliness and ensure branding and signage are neat
• Support retailers in resolving first-line maintenance issues
• Manage orders for consumable replenishment and plan daily schedules for offsite visits and audits
• Monitor SLA performance of primary contractors and issue performance warnings when necessary
• Attend weekly meetings on RVM operations

Required profile

• Nice to have: fluent Spanish
• Nice to have: previous customer service or help desk experience
• Strong written and verbal English communication
• Ability to work independently, manage competing priorities and meet deadlines
• High attention to detail, integrity and professionalism

Required skills

• Proficiency in IT, including Microsoft Office Suite
• Effective communication with stakeholders by phone and email

What we offer

• Salary of €18,000 plus shift allowance