Flight Support Representative

About the role

A growing international air chartering company with a diverse worldwide fleet is looking for a Flight Support Representative to join its Flight Support Department in Malta, reporting directly to the Head of Flight Support. The role is the first point of contact for brokers and clients on booked trips, covering flight changes, restrictions and other requests related to VVIP flying.

Key responsibilities

• Provide post-sale support to brokers and clients, handling flight changes, restrictions and alternative options
• Coordinate daily operations between internal departments
• Keep track of flight changes and update work systems and team members about rescheduling
• Certify that required documentation is available for the Operations department
• Communicate operational restrictions and assist with catering coordination
• Maintain a high level of customer service and follow relevant procedures

Required profile

• Excellent customer service skills, good attitude and a responsible, mature mindset
• Attention to detail, initiative, deadline and teamwork orientation
• Ability to work different shift patterns, including 24/7 operations and night shifts
• Proficiency in English is a must; knowledge of additional languages is an advantage

Required skills

• MS Office (Word, Excel and Outlook)
• Clear presentation, negotiation and communication

What we offer

• A competitive salary package
• Training and professional development
• A friendly, performance-focused environment