IT Administrator (m/f/x)

About the role

Tipico, part of Banijay Gaming, is looking for an IT Administrator to deliver reliable IT support that keeps its teams connected and productive. You will resolve technical issues, manage core business systems and improve how IT services are delivered, working with colleagues across the business.

Key responsibilities

• Provide high-quality desk-side and remote IT support to colleagues across the Tipico Group
• Investigate and troubleshoot technical and operational issues, resolving incidents and service requests
• Keep users informed and ensure timely resolution of reported issues
• Manage user accounts, passwords, permissions and mailboxes across Active Directory, Microsoft 365 and other core systems
• Maintain operational documentation, knowledge base articles and standard operating procedures
• Troubleshoot and repair hardware and software on Windows, macOS and mobile devices, including data recovery

Required profile

• 3-5 years of professional experience in an IT support environment
• Bachelor's degree in Computer Science or an equivalent qualification
• English, as it is the working language of the company
• Strong communication skills, a customer-first mindset and the ability to build trusted relationships
• Self-driven, organised and able to take ownership of tasks from start to finish

Required skills

• Microsoft 365 administration and support
• Active Directory management
• Hands-on support of Windows 10 and macOS environments
• Jira, Jira Service Management and Confluence
• Good understanding of ITIL processes

What we offer

• Relocation support for moves to Malta
• Competitive package with private health and dental insurance and subsidised parking
• On-site childcare
• Gym allowance
• Modern open-plan offices in the Tipico tower
• Sponsored charity and team events