Future Journeys Ambassador

About the role

The Future Journeys Ambassador leads onboard future journey booking opportunities while building deep guest relationships and reinforcing loyalty. This position embodies Explora’s ultra‑luxury ethos, using emotional intelligence, elegance, and brand storytelling to inspire continued exploration.

Key responsibilities

• Host loyalty events, curated dinners and cocktail functions to drive guest engagement and program exposure.
• Support loyalty program activation and coordinate VIP activations with hotel leadership.
• Achieve onboard revenue and penetration targets for new bookings while preserving channel integrity.
• Host sales presentations and approved events using brand‑provided materials.
• Host and escort visiting travel advisors onboard or during port visits, and support maiden calls and ship tours for invited advisors.
• Prepare and distribute booking reports, end‑of‑voyage summaries and maintain continuous communication with Guest Services and other hotel departments.

Required profile

• Minimum 2 years experience in luxury hospitality, contact centre or cruise sales (or equivalent).
• Previous cruise experience and luxury‑environment sales experience preferred.
• Fluency in English (C1); additional European languages are an asset.
• Proficiency with CRM systems and reservation platforms such as Versonix Seaware, Amadeus, Oracle or Xola.
• Confident public speaker with excellent interpersonal communication skills.

Required skills

• CRM systems
• Versonix Seaware
• Amadeus
• Oracle
• Xola