CS and Operations Coordinator

About the role

The CS and Operations Coordinator will manage worldwide lottery retailers end‑to‑end, overseeing both operational and financial aspects. This role serves as the primary point of contact for retailers, handling equipment installations, software operations, and coordination with the IT help‑desk.

Key responsibilities

• Support ongoing retailer operations and execute new retailer setups from start to finish.
• Maintain 24/7 availability, including weekends, for retailer assistance.
• Purchase equipment and consumables, and act as first point of contact for customer service queries and escalations.
• Monitor retailer funds daily, manage accounting commission calculations, and handle money transfers.
• Prepare templates for printers and scanners, and provide support for the Form Storm system and hardware malfunctions.

Required profile

• Ability to work independently in a dynamic environment.
• Strong problem‑solving and interpersonal communication skills.
• Team player with coordination, execution, and managerial capabilities.
• Technical background is an advantage.
• Willingness to travel as needed.

Required skills

• Form Storm system support
• Hardware troubleshooting
• Printer and scanner setup
• Equipment installation