Client Delivery Manager

About the role

RS2 is looking for a technically‑oriented Client Delivery Manager with solid card‑payments experience to lead project delivery for its acquiring clients. You will act as the bridge between customers, business stakeholders, and technical teams, ensuring requirements are translated into scalable solutions that fit the product roadmap.

Key responsibilities

• Lead discovery and requirements‑refinement workshops with clients, focusing on re‑using existing platform capabilities.
• Perform impact assessments, analysing dependencies on downstream systems and operations.
• Communicate requirements and impact findings to Product, Engineering, QA, and Operations teams.
• Monitor delivery progress, risks, and dependencies across cross‑functional teams and drive issue resolution.
• Analyse technical specifications of files, APIs and message formats (e.g., ISO8583) to identify impacts.
• Query merchant, transaction and product‑rule data to assess changes.
• Maintain strong client relationships and serve as the primary escalation point.
• Support project planning, release scheduling and SLA adherence.
• Facilitate client workshops and provide remote or onsite support.

Required profile

• Minimum 8 years of experience in the card payments industry.
• Hands‑on involvement in delivery, business analysis or client‑facing roles.
• Strong communication and stakeholder‑management skills.
• Ability to translate business needs into technical solutions.

Required skills

• ISO8583 message format knowledge.
• API analysis and integration experience.
• Understanding of card‑payments processing and acquiring workflows.