Yardi Senior Technical Support Officer – Loan Accounting

About the role

Alter Domus is seeking a Senior Technical Support Officer to specialise in Yardi loan accounting and reporting. The role supports end‑users of the Yardi platform, works closely with business teams and software administrators, and ensures smooth operation of loan‑related processes.

Key responsibilities

• Diagnose and resolve user technical issues within Yardi, focusing on loan accounting and reporting.
• Lead Yardi Debt Manager implementations, including loan set‑up, automation of accounting entries, and custom reporting requirements.
• Collaborate with European Real Estate operations leads to enforce best practices across service offerings.
• Partner with the EMEA Real Estate Platform Leader and Technical Manager to propose and apply process improvements for compliance.
• Assist in designing training materials and delivering training to ensure teams are proficient with Yardi tools.

Required profile

• Strong analytical and troubleshooting abilities.
• Ability to manage multiple tasks and projects simultaneously.
• Excellent communication skills for explaining technical concepts to non‑technical stakeholders.
• Self‑starter attitude with a client‑focused mindset.

Required skills

• Yardi platform expertise.
• Yardi Debt Manager implementation experience.
• Loan accounting knowledge.
• Reporting and automation of loan‑related processes.