Reservation Agent – Guest Booking Specialist

About the role

We are seeking a Reservation Agent to be the first point of contact for guests booking their stay at Hard Rock Hotel Malta. You will manage reservations with accuracy and the signature Hard Rock attitude – friendly, energetic, and service‑focused.

Key responsibilities

• Handle guest reservation inquiries via phone, email and booking platforms.
• Enter, update and manage bookings in the property management system.
• Upsell rooms, packages and hotel experiences where applicable.
• Provide accurate information on rates, availability, services and promotions.
• Coordinate closely with Front Office and Revenue teams to ensure seamless operations.
• Maintain clear and professional communication with all guests.
• Assist in managing online reservation systems and OTA communications.

Required profile

• Previous experience in reservations or front office is a strong asset.
• Applicants must be based in Malta or hold a European passport.
• Excellent telephone etiquette and communication skills.
• Organised, accurate and customer‑focused.
• Fluent in English; additional languages are an advantage.
• Flexible availability, including weekends and holidays.

Required skills

• Familiarity with PMS/CRS software (preferred).