Porter

About the role

Kempinski is looking for a Porter for its hotel in Malta (Gozo). The porter assists guests with their luggage on arrival and departure according to service standards, ensuring guest satisfaction. Performance is measured by a KEA audit score of 85% or above, timely and efficient luggage service, and guests being escorted to their rooms and introduced to the hotel.

Key responsibilities

• Welcome guests on arrival and deliver their luggage to their room efficiently and on time.
• Escort guests to their room; explain hotel services to first-time guests and facilities to everyone, and keep a friendly conversation with regular guests.
• Stay informed on hotel products, services and tourist and business travel information.
• Handle guest requests politely and efficiently, referring them to the right staff and following up when needed.
• Collect luggage from rooms and keep it in a secure area until departure, and store it in the luggage room on request.
• Offer help to guests carrying their own luggage in the lobby entrance and keep the luggage room clean and tidy.
• Monitor the entrance area, car parks and emergency exits for cleanliness and accessibility.
• Perform any other duties assigned by the supervisor or manager.

Required profile

• Eligible for a working permit in Malta.
• Experience in the service industry or logistical knowledge.
• Good physical condition and strength to lift luggage frequently weighing up to 20 kg.
• Positive, outgoing, people-oriented and flexible with scheduling.
• Identifies with Kempinski core values and has a customer-service orientation.

Required skills

• English with good oral and written skills; a local language and an additional language are beneficial.
• Knowledge of Microsoft Office applications and the Valet Service application.
• Good communication, teamwork and listening skills.