Key Account Manager

About the role

The Key Account Manager manages and grows a portfolio of key accounts made up of established strategic or growth-potential customers, together with new strategic prospects. The role owns the client relationship end-to-end, acting as a trusted advisor and ensuring predictable commercial outcomes through structured engagement, account planning and disciplined execution. It is a full-time position.

Key responsibilities

• Own a defined portfolio of key accounts and act as the main point of contact with stakeholders and decision-makers, understanding each account's business and technology priorities.
• Drive net revenue retention and growth through renewals, contract optimisation, expansion and upsell/cross-sell opportunities.
• Nurture new prospects from first contact through solution development and commercial closure into stable, strategic customers.
• Maintain account plans and a healthy commercial pipeline, tracking opportunities through all stages.
• Set up regular engagement cadences, including reviews and roadmap discussions, and manage customer expectations, risks and sentiment.
• Work with Product, Marketing, Sales Operations, Technical Presales, Service Delivery and Finance to deliver a seamless customer journey.
• Keep account, opportunity and forecast data accurate in the CRM and report on performance, renewals and prospects, escalating risks and blockers to management.

Required profile

• 3+ years of experience in account management and technology-related sales, preferably managing key or strategic accounts.
• Proven track record of hitting growth targets and building strong client relationships.
• Experience in fast-paced, client-focused environments.

Required skills

• Excellent negotiation, communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Consultative selling and stakeholder management.