Front Office Manager – Gozo

About the role

The Front Office Manager oversees the guest‑facing operations of Hotel Ben Marsalforn, Casa Azure and Palazzo Giuseppe, all part of the Meliá collection in Gozo. The role ensures a smooth, high‑quality reception experience, controls costs, and drives profitability while guaranteeing total guest satisfaction.

Key responsibilities

• Supervise and coordinate all Front Office operations, ensuring shift efficiency and service quality.
• Manage overbooking situations, no‑shows, and late cancellations.
• Welcome VIP and regular guests, overseeing their stay from arrival to departure.
• Handle cash registers, prepare bank transfers, and monitor accounts receivable, invoicing and follow‑ups.
• Set and optimise upselling targets for the team and conduct ongoing training.
• Perform hotel site inspections for walk‑in clients and maintain high product and area knowledge.

Required profile

• 2–3 years of experience in a similar Front Office or hospitality management role.
• University degree in Hospitality or related field.
• High level of English; a second language is a plus.
• Strong leadership, personnel management and decision‑making abilities.