Freelance Dutch Inbound Call Center Agent (Remote)

About the role

We are expanding our international team and need highly communicative freelancers for our Dutch‑speaking customer care unit. As a Freelance Call Center Agent you will be the first point of contact for many small and medium‑size companies, handling inbound calls with professionalism.

Key responsibilities

• Greet callers in a friendly and competent manner.
• Take back‑call requests, forward calls, schedule appointments and process orders.
• Provide information to small and medium‑size company customers.

Required profile

• Native‑level Dutch speaking and writing.
• Good written and spoken English.
• Valid VAT ID (USt‑ID).
• Lockable, quiet room for undisturbed work.
• Strong communication skills and a helpful attitude.

Required skills

• High‑speed internet (≥25 Mbps down, ≥5 Mbps up).
• PC or laptop with Windows 10/11 or macOS (Big Sur, Monterey, Ventura).
• Cable‑based fixed line (VDSL, DOCSIS, or Fiber).
• CPU with at least 4 physical cores @ 2 GHz, 8 GB RAM, 100 MB free disk space.
• 24‑inch monitor (1080p), keyboard, mouse and USB headset.

What we offer

• Comprehensive onboarding and training.
• 100 % remote work from home.
• Dedicated contact person during peak hours.
• Flexible working hours.
• Reliable monthly payments and guaranteed minimum hours.
• Long‑term cooperation.