Customer Experience Advisor – Swedish

About the role

LeoVegas is looking for enthusiastic Swedish‑speaking individuals to join the team as Customer Experience Advisors. You will interact with customers via live chat, email and phone, ensuring a fantastic experience while collaborating with internal teams such as Payments, Fraud, Safer Gambling and CRM.

Key responsibilities

• Communicate clearly and concisely with customers through live chat, email and phone.
• Listen to inquiries, resolve issues effectively and follow company policies.
• Handle complaints with empathy, turning negative experiences into positive outcomes.

Required profile

• Fluent in written and spoken Swedish and English.
• Self‑motivated team player with the ability to work independently.
• Strong oral and written communication, organisational and time‑management abilities.

Required skills

• Excellent written communication in Swedish and English.
• Proficiency with live‑chat and email support tools.

What we offer

• Hybrid work policy.
• 4 weeks of Workation (terms & conditions apply).
• Well‑being allowance, private health insurance and retail discounts.