Customer Due Diligence Associate

About the role

FalconX is a digital assets prime brokerage platform licensed by the Malta Financial Services Authority as a Class II Virtual Asset Service provider. Its Compliance function monitors AML, CFT, sanctions and other regulatory requirements in Malta and across the EU. The Customer Due Diligence Associate supports the Compliance team with due diligence for clients onboarded to the Malta and UK entities, working in a hybrid setting (minimum 3 days from the office).

Key responsibilities

• Lead customer due diligence refresh cycles and review existing customer files, keeping documents up to date and transactions aligned with customer profiles.
• Conduct enhanced due diligence (EDD) for high-risk clients and monitor sanctions, adverse media and politically exposed persons (PEPs), documenting the rationale behind decisions.
• Assist with the financial instrument test for new tokens, carry out sanctions screening and issue reports.
• Coordinate EDD committee meetings, record minutes, document action items and follow up with stakeholders.
• Review inbound due diligence requests from partners and carry out due diligence on banks, liquidity providers and other counterparties.
• Analyze complex transactions, due diligence documentation and customer financial statements, and assess alerts from the transaction monitoring system.
• Provide guidance on due diligence and screening, and assist in training staff and Level 1 Operations in the India team.
• Extract data, help build automated data extraction processes, and support Board and regulator reports, including responses to regulatory information requests and thematic reviews.
• Support Malta/EU Financial Crime Compliance with ad hoc AML risk control projects and management reporting.

Required profile

• 2 to 3 years of experience in compliance, preferably within a crypto asset service provider, financial institution, consultancy or regulatory body.
• Relevant qualification in financial services or compliance.
• Strong written and verbal communication, sound judgment, analytical and follow-up skills.
• Team player with a genuine interest in digital assets and blockchain technology.
• Flexibility to work outside normal hours to support global operations across time zones.

Required skills

• Ability to perform well under pressure and use AI tools to improve productivity.
• Proactive identification of process improvements.
• Collaboration with Institutional Coverage, Sales, Business Operations, Product, Engineering, Group Compliance and Legal teams.
• Familiarity with crypto, investment or banking operations is an advantage.