Assistant Front Office Manager

About the role

AX ODYCY is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations. You will help oversee Reception and Concierge teams, ensuring every guest receives a warm, professional, and seamless experience from arrival to departure.

Key responsibilities

• Supervise Front Desk and Concierge staff to maintain smooth, efficient operations.
• Handle guest check‑in and check‑out procedures and resolve complaints promptly.
• Prepare shift reports covering guest feedback, room availability and housekeeping status.
• Coordinate closely with Housekeeping and other departments to meet guest needs.
• Train and support new Front Office team members in line with hotel policies.
• Maintain compliance with grooming, dress code and brand standards.
• Process guest payments accurately, balance cash drawers and update the property management system.

Required profile

• Based in Malta with fluency in English and at least one additional language (Spanish, Italian, French or German).
• Formal qualification from a recognised hotel or hospitality school is preferred.
• Previous experience in hotel front office operations, ideally in a supervisory role.
• Strong leadership, team‑building and communication abilities.
• Highly organised with excellent time‑management skills.
• Flexibility to work shifts, including weekends, evenings and public holidays.

Required skills

• Working knowledge of Microsoft Office.
• Experience with hotel property management and reservation systems.