Maintenance Manager

About the role

We are looking for a dedicated Maintenance Manager to lead the upkeep of all hotel facilities, equipment and infrastructure. The role ensures safe, efficient operations, high guest satisfaction and compliance with regulatory standards.

Key responsibilities

• Ensure a safe and well‑maintained hotel where all facilities function correctly and costs remain within budget.
• Implement and monitor preventive maintenance programmes and respond promptly to maintenance requests.
• Ensure compliance with company policies for procurement, storage, safety and energy efficiency.
• Monitor utility consumption and recommend cost‑saving initiatives.
• Keep all technical documentation, certificates and records up to date and properly filed.
• Coordinate maintenance activities with other departments to minimise disruption to operations.
• Maintain all equipment to maximise operational lifespan.
• Lead, train, motivate and develop the maintenance team.
• Ensure compliance with health, safety, fire and security procedures at all times.
• Maintain strong working relationships with management and heads of department.
• Demonstrate service excellence and support resolution of guest complaints where required.
• Log and escalate incidents and accidents appropriately.
• Carry out any other reasonable duties assigned by management.

Required profile

• Proven experience in maintenance management or supervisory role within a hotel environment.
• Recognised technical qualifications in maintenance, engineering or building services.
• Valid Licence A and Licence B (mandatory).
• Strong technical knowledge of building services, plant and equipment, and preventive maintenance systems.
• Sound knowledge of health & safety legislation, fire safety and statutory compliance.
• Demonstrated leadership and people‑management skills.
• Strong organisational and problem‑solving abilities.
• Experience in budget management, cost control and utility consumption analysis.
• Good communication skills and ability to work collaboratively across departments.
• Flexibility to respond to operational demands, including emergencies and on‑call duties.
• Proficiency with basic IT systems and maintenance reporting tools.
• Customer‑focused, professional and service‑oriented mindset.
• Proactive, hands‑on and solutions‑driven approach.
• Commitment to continuous improvement and personal development.

Required skills

• Building services maintenance
• Preventive maintenance systems
• Health & safety compliance
• Fire safety compliance
• Maintenance reporting tools