First Line IT Support Technician

About the role

Our IT team is expanding and we are looking for a First Line Support professional to be the initial point of contact for colleagues’ IT needs. You will handle day‑to‑day hardware, software and network queries while receiving full on‑the‑job training to develop your technical expertise.

Key responsibilities

• Receive and log IT‑related queries via phone, email or helpdesk ticketing system.
• Diagnose and resolve common hardware, software and network issues.
• Provide support for Microsoft 365, email, user accounts and password resets.
• Set up and configure laptops, desktops, mobile devices and peripherals.
• Escalate unresolved incidents to 2nd Line Support with detailed documentation.

Required profile

• Approachable, patient and eager to help others.
• Good communication skills and attention to detail.
• Motivated by teamwork and willing to learn new technologies.

Required skills

• Basic knowledge of Windows operating system.
• Experience with Microsoft 365 and common business applications.
• Familiarity with helpdesk or ticketing systems.
• Ability to troubleshoot basic hardware, software and network issues.

What we offer

• Reduced summer working hours.
• Sponsorship for professional qualifications and training.
• Health insurance and staff discounts.