Account Manager – LATAM Markets

About the role

As an Account Manager, you will be responsible for managing a portfolio of clients, supporting their needs, and driving long-term partnerships. You will play a key role in maintaining strong relationships, ensuring smooth integrations, and contributing to revenue growth.

Key responsibilities

• Act as the primary point of contact for assigned clients.
• Build and maintain strong, long‑term relationships with clients to ensure satisfaction and loyalty.
• Support client onboarding and guide them through integrations and product launches.
• Work with internal teams to deliver timely solutions and meet client needs.
• Collect, organize, and share promotions from providers with clients.
• Identify opportunities for upselling and cross‑selling products and services.
• Provide regular updates and KPI reports to clients and management.
• Monitor the respective iGaming market and advise clients on relevant opportunities.
• Resolve client issues quickly and effectively to maintain service excellence.
• Participate in industry events and client meetings when required.

Required profile

• 1–2 years’ experience in Account Management, Business Development, or Customer Success (iGaming industry experience is a must).
• Track record of building client relationships and contributing to account growth.
• Strong interpersonal and negotiation skills.
• Commercially minded with good analytical and problem‑solving abilities.
• Fluent in Spanish and English (spoken and written).
• Proficient in Microsoft Office Suite; experience with CRM/project tools is a plus.
• A proactive, adaptable, and professional approach to work.
• Willingness to travel for client meetings and business events.

Required skills

• Microsoft Office Suite
• CRM tools

What we offer

• A detailed company training on highest standards.
• A chance to work in a friendly and supportive culture.
• Tremendous growth opportunities in a large fast‑moving international company.
• Access to the ARRISE Learning Hub – personalized learning, gamified growth, and endless career development.
• Private health insurance.
• Breakfast & lunch provided once a week in the office.
• Cloudigo app discounts.
• Wellness allowance.