Front Office Agent – Night Shift

About the role

Verdala Wellness – AX Privilege is looking for a detail‑oriented Front Office Agent to manage overnight operations. You will be the first point of contact for guests during the night, ensuring a warm welcome and a seamless front‑desk experience.

Key responsibilities

• Provide a courteous, efficient welcome and maintain a professional front‑desk presence throughout the night.
• Manage room status, rates, and coordinate updates with Housekeeping.
• Handle same‑day bookings, future reservations, cancellations, and guest enquiries.
• Resolve guest issues promptly and communicate hotel services, amenities, and procedures clearly.
• Promote hotel services through upselling and sales‑mindset interactions.
• Operate front‑office systems and office equipment, ensuring accurate data entry and record‑keeping.
• Process mail, packages, and issue parking passes or ticket validations when required.
• Maintain safety awareness, follow SOPs, emergency procedures, and night‑shift protocols.

Required profile

• Currently residing in Malta.
• Minimum 2 years of front‑office experience, preferably in a 5‑star or Forbes‑rated hotel.
• Fluent in English; additional languages are a plus.
• Strong written and verbal communication skills.
• High attention to detail, reliability, and strong organisational abilities.

Required skills