Quality Assurance Executive

About the role

OpenPayd is seeking a Quality Assurance Executive to lead risk‑based QA reviews across customer onboarding, CDD/EDD, transaction monitoring, fraud‑related activities and payment operations. You will ensure that first‑line case handling, investigations and risk assessments meet the highest standards of quality, completeness and timeliness.

Key responsibilities

• Conduct objective, risk‑based QA reviews of onboarding, periodic and event‑driven customer reviews, and payment processes.
• Select and document review samples using a risk‑based methodology while maintaining an independent evidence trail.
• Assess the quality, accuracy and consistency of case handling, investigations, approvals and documentation.
• Evaluate design and operating effectiveness of first‑line controls, identifying deficiencies and remediation needs.
• Perform thematic reviews, identify emerging risks, and record findings with consistent rating.
• Prepare evidence‑based reports, KPIs and management information for senior leadership and governance committees.
• Track remediation actions, validate corrective measures and escalate systemic issues.
• Collaborate with first‑line teams, Compliance, Risk, Internal Audit and Regulatory Monitoring, providing constructive feedback.
• Support continuous improvement of the QA methodology, sampling approach, checklists and training.

Required profile

• Experience in Quality Assurance, Compliance Assurance, operational assurance, audit or similar oversight role within regulated financial services.
• Proven track record of conducting file or case reviews, control testing and documenting evidence‑based conclusions.
• Strong knowledge of KYC, Customer Due Diligence (CDD), Enhanced Due Diligence (EDD) and customer lifecycle management.
• Good understanding of transaction monitoring, fraud controls, payment operations and broader financial‑crime controls.
• Excellent attention to detail, analytical ability and strong written and verbal communication skills.

Required skills

What we offer

• Opportunity to work in a fast‑growing fintech with a global footprint.
• Collaborative environment with cross‑functional teams.
• Exposure to cutting‑edge financial infrastructure and compliance technologies.