Operations & Underwriting Associate

About the role

Atlas Insurance Malta is looking for a motivated and detail-oriented Operations & Underwriting Associate to support the day-to-day administration and underwriting of its Health Insurance portfolio. The role ensures accurate processing of policies, underwriting assessments, renewals and portfolio administration, while contributing to operational efficiency and good client service.

Key responsibilities

• Process new business applications and enter policy and member data accurately into systems
• Assess applications and medical declarations against underwriting guidelines and company procedures
• Issue policy documentation, endorsements and underwriting decisions within agreed service standards
• Process accounting transactions for policy amendments, renewals and other changes
• Prepare, administer and issue renewal terms for individual and corporate health insurance policies
• Produce and distribute membership schedules, policy documents and correspondence
• Review and manage claims referrals and liaise with claims teams where needed
• Prepare claims experience reports for underwriting reviews, renewals and portfolio analysis
• Process member inclusions and terminations for corporate schemes and keep records accurate
• Answer client and intermediary queries on underwriting decisions, policy terms and eligibility
• Liaise with internal departments and external stakeholders and maintain accurate records in line with internal procedures and regulatory requirements
• Support continuous improvement initiatives

Required profile

• Previous experience in insurance, underwriting, policy administration or a similar role is an asset
• Strong attention to detail and commitment to accuracy
• Analytical thinking and problem-solving ability
• Excellent verbal and written communication skills
• Ability to manage competing priorities and meet deadlines
• Proactive, adaptable, able to work independently and in a team

Required skills

• Good working knowledge of Microsoft Office, particularly Excel

What we offer

• Reduced summer hours
• Sponsorships for professional qualifications and training
• Health insurance and staff discounts
• Hybrid work