IT Support Officer

About the role

Are you passionate about technology and enjoy helping people get the best from IT? Do you thrive on solving technical problems and delivering excellent customer service? We are looking for an enthusiastic and customer‑focused IT Support Officer to join our Information Technology team.

Key responsibilities

• Provide timely and professional technical support to end users.
• Troubleshoot and resolve hardware, software and business application issues.
• Install, configure and maintain desktop computers, laptops, mobile devices and peripherals.
• Support Microsoft 365, Active Directory and other corporate IT systems.
• Assist with network, Wi‑Fi and connectivity support.
• Maintain accurate IT asset records and technical documentation.
• Support IT infrastructure upgrades, technology rollouts and digital transformation projects.
• Assist with cybersecurity initiatives and ensure compliance with IT security policies.
• Deliver user training and promote best practices for secure technology use.
• Contribute to continuous improvement of IT services and customer experience.

Required profile

• A Diploma or Bachelor’s Degree in Information Technology, Computer Science or a related field.
• Experience in an IT Support, Help Desk or Desktop Support role.
• Good knowledge of Microsoft Windows, Microsoft 365 and Active Directory.
• Strong troubleshooting and analytical skills.
• Excellent communication and interpersonal abilities.
• A customer‑first attitude with a genuine desire to help others.
• Ability to prioritize tasks and work effectively under pressure.
• Proactive approach and willingness to learn new technologies.

Required skills

• Microsoft Windows
• Microsoft 365
• Active Directory
• Hardware troubleshooting
• Software troubleshooting
• Network and Wi‑Fi support
• IT asset management

What we offer

• Work with modern technologies in a dynamic business environment.
• Participate in exciting IT and digital transformation projects.
• Develop technical skills through continuous learning and professional development.
• Collaborative team that values innovation, service excellence and continuous improvement.
• Comprehensive training, supportive work environment and employee wellness benefits such as reduced summer working hours and staff discounts.