Head of Amusement

About the role

The Head of Amusement is the primary point of contact for guests in the ship’s amusement area. You will promote games, manage promotions, handle payments, and ensure the equipment is well‑maintained, creating a lively and engaging environment for passengers.

Key responsibilities

• Explain and promote games, services, and activities available in the amusement zone.
• Drive sales by informing guests about special offers, new products, and promotions.
• Assist guests with game activation and process payments.
• Monitor equipment, perform minor maintenance, and report technical issues.
• Handle guest complaints and queries, aiming for high satisfaction scores.
• Focus on monthly revenue targets, ratings, and operational goals.
• Support the Onboard Revenue team with additional duties as needed.

Required profile

• Fluent in English and at least two of the following: German, Italian, French, Spanish, Portuguese, Japanese, Russian, Chinese.
• High school graduation certificate.
• Previous cruise‑line experience is an advantage.
• Strong communication, negotiation, and public‑speaking abilities.
• Sales‑oriented, detail‑focused, energetic, and guest‑centric.
• STCW95 certification (basic fire fighting, personal survival, first aid, security, social responsibility).
• Valid medical certification and passport; seaman book preferred.

Required skills

• Computer literacy.

What we offer

• Opportunity to work on a global cruise brand with diverse guests.
• Inclusive environment that values diversity and personal growth.
• Career development within the maritime hospitality sector.