Destinations Experience Manager

About the role

As the Destinations Experience Manager you will lead the planning and execution of onboard destination excursions, ensuring that every guest experience exceeds expectations. You will be the primary point of contact for the Destinations Team, driving service excellence throughout each voyage.

Key responsibilities

• Lead the Destinations Team to deliver high‑standard service for bookings and disembarkation arrangements.
• Motivate, coach and develop team members to provide top‑level service throughout voyages.
• Provide guests with detailed information about ports and destination experiences.
• Implement and uphold the Standard Procedure Manual for excursion activities.
• Handle guest complaints and queries promptly and professionally.
• Collaborate with the shoreside Destinations Team to enhance support and services.

Required profile

• Minimum four years of experience in luxury hospitality or cruise line operations.
• Knowledge of history, culture, geography and excursion operations of ports of call.
• Experience in complaints management and sales techniques.
• Strong communication and team‑management abilities.
• Proficiency in English; additional European languages are a plus.

Required skills

• Computer literacy with ability to operate office equipment.
• Basic proficiency in Windows‑based software applications.