Customer Operations Specialist - Romanian Speaker

About the role

The Customer Operations Specialist ensures high‑quality, multi‑channel customer engagement while supporting broader operational goals. Acting as the first point of contact, you will guide customers, resolve issues, and help drive revenue growth in a compliant environment.

Key responsibilities

• Respond promptly to inquiries via chat, phone, email, WhatsApp, Messenger and other approved platforms, providing accurate information and empathetic support.
• Identify customer needs, recommend suitable products, and convert service interactions into sales opportunities to meet revenue targets.
• Handle standard issues independently, escalating complex cases such as complaints or fraud with proper documentation.
• Maintain detailed records of all interactions, adhere to GDPR, fraud detection and compliance guidelines, and ensure high‑quality service throughout.

Required profile

• Fluent in Romanian and English, both spoken and written; additional languages are a plus.
• Strong customer‑oriented mindset with excellent communication and problem‑solving abilities.
• Ability to manage multiple communication channels in a fast‑paced environment and work with CRM systems.
• Previous experience in customer service, fintech, banking or contact‑centre environments is advantageous.

What we offer

• A truly global workplace collaborating with 40+ nationalities across 25+ countries.
• Hybrid and flexible work arrangements with modern offices throughout Europe.
• Growth opportunities through LinkedIn Learning, mentorship programmes and internal leadership tracks.
• Workation programme allowing up to 2 months of remote work abroad per year.
• Financial growth via a share‑purchase matching programme.
• Private health insurance, annual wellness allowance and weekly office breakfast.