Assistant Front Office Manager

About the role

AX ODYCY is seeking an Assistant Front Office Manager to support the Front Office Manager in daily operations, overseeing reception and concierge services and ensuring a warm, professional guest experience from arrival to departure.

Key responsibilities

• Ensure all guests receive prompt, professional, and courteous service at all times.
• Supervise Front Desk and Concierge teams to maintain smooth and efficient operations.
• Handle and resolve guest complaints promptly and professionally.
• Oversee guest check‑in and check‑out procedures.
• Prepare shift reports covering guest feedback, room availability, and housekeeping status.
• Coordinate closely with Housekeeping and other departments to meet guest needs efficiently.
• Train and support new Front Office team members in line with hotel policies and service standards.
• Maintain compliance with grooming, dress code, and brand standards.
• Respond to guest enquiries and requests in a friendly and professional manner.
• Maintain and update the hotel’s property management and reservation systems.
• Process guest payments accurately and balance cash drawers at the end of each shift.

Required profile

• Based in Malta.
• Fluent in English and at least one additional language (Spanish, Italian, French, or German).
• Formal qualification from a recognised hotel or hospitality school (preferred).
• Previous experience in hotel front office operations, preferably in a supervisory role.
• Strong leadership, team‑building, communication and interpersonal abilities.
• Highly organised with strong time‑management skills.
• Flexible to work shifts, including weekends, evenings, and public holidays.

Required skills

• Proficiency in Microsoft Office.
• Working knowledge of hotel property management systems.