Store Manager - Sports (Arkadia Gozo)

About the role

Hudson, an international retailer and distributor active in sport and fashion wear, is hiring a Store Manager for its Arkadia Gozo sports store. The post reports to the Retail Operations Manager and is based in the store in Gozo on a full-time basis under an indefinite contract. The main aim is to oversee all store operations so that customers receive swift and polite service, sales are supported and the brand's reputation is upheld.

Key responsibilities

• Carry out actions raised on productivity reports from retail operations and country banner, and handle customer complaints and queries effectively
• Adhere to brand guidelines and collection planning, and manage the store budget covering sales, payroll and operational costs
• Communicate feedback on buying trends and missed opportunities to the brand, and input actions following mystery shopper reports
• Provide day-to-day training on customer service and store operations, recruit and select staff, create rosters, and ensure accurate timesheet reporting
• Ensure the store is well maintained, that visual merchandising guidelines are followed, and that sales assistants have the equipment and products they need
• Own the store P&L, top-line sales, staff retention, labour costs, conversion rates (UPT, ATV), stock loss and direct operating costs
• Manage the assistant store manager, senior sales assistants, sales assistants, stock room keeper and in-store visual merchandiser

Required profile

• At least 2 years' experience in a retail store, ideally in a supervisory or leadership role
• Familiarity with financial and customer service principles
• Leadership, organisational and interpersonal skills, with strong communication and feedback to the team and key HQ departments
• Sales-driven, with a good understanding of KPIs, and business acumen to make commercial decisions
• Flexibility to work in shifts

Required skills

• Proficiency in MS Office
• Problem-solving attitude