Service Desk Engineer – Collaborative Office Environment

About the role

This position offers a fast‑track from Help Desk to Infrastructure, giving you hands‑on exposure to Active Directory, Azure, Microsoft 365 and Entra within a large, established enterprise. You will join a collaborative technical team that values stability, structured development and a healthy work‑life balance.

Key responsibilities

• Provide 1st and 2nd line IT support for Windows, hardware, software and Microsoft environments.
• Troubleshoot user, desktop and infrastructure issues while delivering excellent customer service.
• Work alongside experienced engineers to develop infrastructure skills.

Required profile

• Minimum 1 year of commercial experience in IT Support, Help Desk or Desktop Support.
• Experience supporting Windows environments with exposure to Active Directory and Microsoft 365.
• Knowledge of Exchange, Azure, Microsoft Entra, Group Policies and user administration.
• Customer‑focused attitude and a genuine passion for learning.

Required skills

• Windows operating systems
• Active Directory
• Microsoft 365
• Exchange
• Azure
• Microsoft Entra
• Group Policies
• Hardware and software troubleshooting

What we offer

• Salary €25,000 – €30,000 per year
• Annual bonus
• Paid on‑call allowance
• Company vehicle for use during office hours
• Occasional work‑from‑home flexibility