Personal Travel Professional – EMEA

About the role

The Personal Travel Professional is the first point of contact for the Ritz‑Carlton Yacht Collection, introducing yacht vacation opportunities to potential guests across Europe, the Middle East, Africa and Asia.

Key responsibilities

• Promote sales to direct consumers by initiating calls, acting on leads, and presenting Ritz‑Carlton Yacht Collection products.
• Establish and maintain quality guest relationships, meet retention and revenue goals, and follow up to close sales.
• Service guests through the reservation process, including promoting air, hotel, transfers and Travel Protection.
• Manage prospect lists and identify travel trends to proactively sell products.
• Provide product knowledge, recommend promotions, itineraries, upgrades and ancillary amenities.

Required profile

• Minimum 2‑year college degree or equivalent 3 years of experience.
• At least 2 years of customer service and sales experience, preferably in luxury cruise.
• Commitment to high‑level customer service and ability to communicate clearly.
• Desire to learn all aspects of the product (land, air, hotel, shore excursions).

Required skills

• Excellent written and verbal communication.
• Ability to use reservation systems and follow the RCYC sales process.