Operations Support Specialist – KYC & Refund Processing

About the role

This junior‑to‑mid level position focuses on supporting day‑to‑day operations in a fast‑growing fintech environment. You will handle KYC requests, refunds, and user verification cases while ensuring accurate documentation and clear communication with merchants and partners.

Key responsibilities

• Process KYC requests and support user verification workflows.
• Request, review, and validate required documentation from clients.
• Monitor case status, deadlines, and escalation points.
• Collect and organize information related to chargebacks, disputed transactions, and partner inquiries.
• Communicate with merchants and partners to obtain missing information.
• Process refund requests submitted by merchants and internal teams.
• Maintain up‑to‑date end‑user documentation and records.

Required profile

• Previous experience in operations, back‑office, customer support, document verification, or administrative roles.
• Experience in fintech, payments, PSPs, iGaming, crypto or related industries is a plus.
• Excellent written communication in English and Russian.
• Ability to work independently, own cases, and manage workload with minimal supervision.
• Strong attention to detail and a structured, process‑oriented approach.
• Capacity to prioritize tasks in a fast‑paced environment and handle multiple cases simultaneously.

Required skills

What we offer

• Meaningful impact on the growth of a leading fintech company.
• Career development opportunities with fast‑track growth.
• Passionate team of driven professionals.
• Competitive compensation with transparent annual reviews.
• Full remote work flexibility.
• 20 days paid vacation, bank holidays, sick leave.
• Private health insurance budget of €1,000 per year.
• Learning & development budget for conferences, courses, and AI tools.
• Coworking space allowance and well‑being stipend.