IT System Support Executive (Luqa)

About the role

A client operating in the transportation sector, represented by AIMS International Malta, is recruiting an IT System Support Executive for an on-site position in Luqa. The role provides technical support to users and external business partners while monitoring the upkeep and efficiency of systems, hardware and software, and resolves incidents to keep IT services available.

Key responsibilities

• Respond to and resolve technical issues raised through system alerts or by users by phone, email or in person across the company's offices
• Provide assistance on hardware, software, network and other IT problems, and escalate complex issues to the right teams
• Install, configure and update software and operating systems, and carry out hardware upgrades, repairs and maintenance
• Create, modify and deactivate user accounts and ensure access rights follow security policy
• Maintain an inventory of IT assets, including hardware, software licences and peripherals
• Monitor system and application performance and carry out routine maintenance
• Train users on new software or systems and coordinate with external vendors when needed
• Take part in an on-call rotation for after-hours support of critical issues

Required profile

• Preferably 1 year of experience providing technical support in an enterprise environment
• Bachelor's degree in Computer Science, Information Technology or a related field
• Experience installing, configuring and updating software and hardware such as RAM, hard drives and graphics cards
• Ability to diagnose and fix hardware problems in computers, printers, scanners and peripherals
• Strong knowledge of Windows operating systems, including troubleshooting and system settings
• Proficiency managing user accounts, permissions, access controls and group policies, including password resets and user provisioning
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, LAN/WAN, routers, switches, wireless)
• Driver's licence category B

Required skills

• Preferred: familiarity with ITIL or other IT service management frameworks
• Preferred: certifications such as CompTIA A+, MCITP or similar
• Preferred: ability to run basic MSSQL queries

The schedule is Monday to Friday, 8AM to 5PM, with on-call duty on rotation. The advertised salary is up to EUR 30,000 plus a 10% performance bonus.