Customer Operations Specialist – Polish Speaker

About the role

The Customer Operations Specialist provides high‑quality, multi‑channel support while contributing to sales, collections and loan servicing. As the first point of contact, you will guide Polish‑speaking customers through inquiries, resolve issues promptly, and help drive revenue growth.

Key responsibilities

• Respond to customer inquiries via chat, phone, email, WhatsApp, Messenger and other approved platforms.
• Provide accurate product and process guidance, keeping customers informed about request status.
• Identify needs, recommend suitable products and services, and pursue upselling and cross‑selling opportunities.
• Support payment reminders, repayment arrangements and basic loan servicing while ensuring regulatory compliance.
• Resolve standard issues independently and escalate complex cases (complaints, fraud, collections) with proper documentation.
• Maintain detailed records of all interactions and adhere to GDPR, fraud detection and quality standards.

Required profile

• Customer‑oriented mindset with strong communication and interpersonal skills.
• Ability to handle multiple tasks and channels simultaneously in a fast‑paced environment.
• Strong problem‑solving abilities and attention to detail.
• Professional, empathetic and discreet approach.
• Previous experience in customer service, fintech, banking or contact‑centre environments is a plus.
• Fluent in Polish; basic English skills are advantageous.

Required skills

• Proficiency with CRM systems.
• Experience using digital communication tools and multi‑channel platforms (chat, phone, email, WhatsApp, Messenger).

What we offer

• Global workplace with 40+ nationalities across 25+ countries.
• Hybrid and flexible work arrangements.
• Growth programmes including LinkedIn Learning, mentorship and leadership tracks.
• Workation option to work remotely abroad for up to two months per year.
• Share‑purchase matching programme and private health insurance.
• Annual wellbeing allowance and weekly office breakfast.